SHIPPING

US SHIPPING

US SHIPPING is $6 flat rate.
We endeavor to ship all orders within 2-3 days of the order being placed. If an item is out of stock we will contact you as soon as possible to notify you of this. 

INTERNATIONAL SHIPPING

International orders will be shipped via USPS Mail International Signed For delivery. A tracking number will be provided following dispatch. Items usually arrive within 5-10 working days however please note that international shipments can take up to 3-4 weeks.

DUTIES AND TAXES

Please note that international customers are responsible for duties and taxes in the destination country. Mur by Ayca cannot estimate or cover duties or customs on international shipping.     

RETURNS

Please note that we do not accept international returns at this time. If there is a problem with your order, contact us at hello@murbyayca.com

Please note that, the customer is responsible for any duties or taxes imposed by their country.

RETURNS

You are always entitled to an exchange or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at shop@murbyayca.com and we will provide a return address.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. Goods must arrive within the 14-day refund or exchange period to be eligible for a refund or exchange.

The refund/exchange will not be processed until we have received the package back at our studio. Please note Mur by Ayca does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

PLEASE NOTE:

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you provide an email address you will be provided with delivery notification and a tracking number.

If you have any questions please don’t hesitate to email shop@murbyayca.com