DELIVERY AND RETURNS

 

SHIPPING

US SHIPPING

US SHIPPING is $6 flat rate.
We endeavor to ship all orders within 2-3 days of the order being placed. If an item is out of stock we will contact you as soon as possible to notify you of this. 

RETURNS

You are always entitled to an exchange or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at shop@murbyayca.com and we will provide a return address.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. Goods must arrive within the 14-day refund or exchange period to be eligible for a refund or exchange.

The refund/exchange will not be processed until we have received the package back at our studio. Please note Mur by Ayca does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

PLEASE NOTE:

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you provide an email address you will be provided with delivery notification and a tracking number.

If you have any questions please don’t hesitate to email shop@murbyayca.com

 INTERNATIONAL SHIPPING

Thank you for shopping at Mür by Ayça. We ship from San Francisco, California, and are proud to offer both domestic and international shipping. Below you’ll find all the details about how your order will be processed, shipped, and delivered.

All orders are processed within 2–5 business days. Once shipped, you’ll receive a confirmation email with tracking information.

During high-volume periods (like holidays, new drops, or sales), processing times may be slightly longer  but we promise we’re working as fast as we can to get your order to you!

We primarily use:

  • USPS (for standard and priority domestic shipping)

  • UPS (for reliable domestic and international deliveries)

  • DHL Express (for faster international shipping)

You’ll see available shipping options and rates at checkout based on your location.

Shipping times vary by country and may be affected by customs processing.

International orders may be subject to import duties, taxes, and customs fees. These charges are determined by your country’s regulations and are not included in the item price or shipping cost.

Buyers are responsible for any applicable customs fees.
We legally must declare the full value of the items on customs forms and cannot mark packages as “gifts.”

We are not responsible for delays caused by the shipping carrier, customs, or weather events — but we’ll always do our best to help if something goes wrong. If your order is delayed or missing, please contact us at info@murbyayca.comwith your order number.

Please double-check your shipping address before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us, we’re happy to reship it but additional shipping fees may apply.

Once a package is marked as delivered, we are not responsible for lost or stolen items. If this happens, please contact the carrier directly or your local postal service. If you need assistance, we’ll do our best to help.

If you have any questions about shipping or special requests, reach out anytime at shop@murbyayca.com. We're happy to help!

RETURNS

Please note that we do not accept international returns at this time. If there is a problem with your order, contact us at shop@murbyayca.com